Terms and Conditions for Purchase, Sale, and Return of Goods
1. General Provisions
1.1. These terms and conditions (hereinafter referred to as “Terms”) govern the relationship between the buyer (individual or legal entity) and the seller of goods (hereinafter referred to as “Seller”) in the process of purchasing, selling, and returning goods via the online store / trading platform (hereinafter referred to as “Website”).
1.2. By placing an order on the Website, the Buyer confirms that they have read and agree to these Terms.
2. Placing and Paying for an Order
2.1. To place an order, the Buyer must select the goods, add them to the cart, and provide the necessary delivery and payment details.
2.2. After the order is placed, the Seller will send the Buyer an order confirmation to the specified contact email address.
2.3. Payment for the order can be made through available methods (bank card, electronic payment systems, etc.). The Seller is not responsible for errors made during payment input.
2.4. The Seller has the right to cancel the order in case of technical issues, product unavailability, or other valid reasons, notifying the Buyer.
3. Delivery of Goods
3.1. The Seller provides delivery of goods according to the chosen method (courier delivery, postal delivery, pickup, etc.).
3.2. Delivery times depend on the chosen method and the geographic location of the Buyer. The Seller is not responsible for delays caused by third-party actions (e.g., delivery companies).
3.3. Upon receipt of the goods, the Buyer must check them for damage and compliance with the order. If discrepancies are found, the Buyer must immediately notify the Seller.
4. Right to Return Goods
4.1. The Buyer has the right to return the goods within 14 calendar days from the date of receipt, provided that the goods have not been used, and their appearance and packaging are intact.
4.2. The return of goods is possible if the goods have not been used and there are no signs of damage or alteration of their original characteristics.
4.3. Non-returnable goods:
- Goods that cannot be exchanged or returned according to the law (e.g., medical products, cosmetics and perfumes, custom-made products).
- Goods with damaged packaging, labels, or tags.
4.4. To return the goods, the Buyer must fill out the appropriate return request, indicating the reason for the return and the order number.
5. Return Procedure
5.1. The Buyer must send the goods to the address provided by the Seller or deliver the goods to the pickup point.
5.2. The Seller will review the return request within 7 business days from the receipt of the goods.
5.3. The refund will be made to the bank card or account of the Buyer according to the payment method used for the order. The time it takes to process the refund depends on the bank or payment system used.
6. Warranties and Liability
6.1. The Seller guarantees that the goods presented on the Website correspond to their descriptions and have the necessary quality certificates.
6.2. The Seller is not liable for:
- Violations of the conditions for storage and transportation of the goods after they have been handed over to the Buyer.
- Damage caused by improper use of the goods.
6.3. The Seller is not responsible for delays or failure to deliver due to actions of third parties (such as shipping companies or delivery services).
7. Confidentiality and Data Protection
7.1. The Seller undertakes not to disclose the Buyer’s personal data to third parties, except as required by law.
7.2. In order to process orders and deliver goods, the Seller may collect the necessary information to fulfill its obligations (name, address, contact details, etc.).
8. Final Provisions
8.1. The Seller has the right to amend these Terms without prior agreement with the Buyer. The amended Terms shall become effective upon their publication on the Website.
8.2. Any disputes and disagreements arising from the performance of these Terms will be resolved in accordance with the applicable laws of the country where the Seller is registered.
These are the basic provisions usually included in the terms and conditions for the purchase, sale, and return of goods. If you have specific requirements or details to consider, they can be added to the text.